Regarding the cleaning of your room, let me tell you that I have reviewed the work part of the days that you stayed with us and the towels have been changed both days. I also rectify you in your statement about the Rick's Café schedule, which opens from 9:00 until approximately 00:30. After his threatening email with a possible bad option on TripAdvisor with intentions that we reimburse part of the money for the services he had already consumed, obviously, we refused outright. Let me tell you, that € 2 for a bottle of water is not an expensive price. At the restaurant, we sell the drinks, just like in any other restaurant. This is our company’s policy for this service.

As we explained in our email, the All Inclusive regime can only be contracted for a minimum stay of 3 nights.

Also remember that we have 4 more elevators to use throughout the hotel and avoid going up or down stairs for your comfort. Regarding the issue of the elevator, we do not need to invent anything, since we have hired a maintenance company for these systems and if the piece that was needed had to bring it from Madrid, it was that they had to bring it from Madrid. The music we have in the pool, is piped music, since the sound system is limited to that function. The pool is freely accessible to all our customers and at no time was closed or access was not allowed, so you could have used it freely. Allow me to deny your comment about the aggressive manager, since at no time was the case, being the same person who answered your email to this comment. The room delivery schedule is at most until 4:00 p.m., and this is published and registered in the regulations of the Spanish Accommodation and Reservations Act, so we regret if you had to wait for our maid service to prepare your room.

We know that for some of our customers, the hill can be a problem, and that is why we provide a totally free transport 365 days a year from the hotel to the beach. The screenshots where you say that we appear as Only Adults never arrived by email. As we were chatting in our facilities, you can check in that in no website, neither ours, nor that of any of our collaborators, indicates that we are a Only Adults hotel. Hotels near The Church Irish bar, Albirĭear Richard N, First of all, thank you for your time to discuss your experience with us.Hotels near Parque natural de Sierra Helada.El Albir Hotels with Laundry Facilities.Hotels near Hotel Sun Palace Albir & Spa.

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